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Patients and families

HomePatients and families
Support for patients and families

Caring is our mission. Finding the bestway, our commitment.

Choosing the right company to transport and care for a loved one is one of the most important decisions a family can make. That is why we offer professional support, clear communication and the confidence of having a team prepared for every situation.

At Aerocare, we coordinate every detail of your loved one's transfer, from initial planning to arrival at the destination. We have a specialized team and extensive experience in air medical transfers, including highly complex cases.

Throughout the process, a coordinator will stay in touch with the family, providing clear information about each stage and answering any questions whenever needed.

This is how we support you in every case

A response designed for you and your family

We solve the critical.We care for what matters.
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Comprehensive assessment

We contact you to understand the patient's situation and their needs. We analyze each case comprehensively, considering their medical condition, potential risks and the logistical and operational aspects needed to plan a safe transfer.

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Joint planning

We work with you to define the best option for your loved one's transfer. Together, we assess the patient's needs and coordinate the medical assistance, ground transport and air transport required. This way, every stage of the transfer is planned comprehensively and tailored to each situation.

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Ongoing support

We carry out the operation under the highest international quality and safety standards, monitoring the case throughout the entire process. We keep you informed at every stage, so you always know what is happening.

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Complete resolution

We stay with you until the patient reaches definitive medical care, ensuring a proper handover and coordinating every stage of the process until the transfer is complete, including the medical, operational and administrative management of the case, so you don't have to worry about anything.

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We are here to help

If you are looking for help for yourself or a loved one, our team is here to listen, guide you and find the most suitable solution for each situation.

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